Sometimes Education ruins you!
As I arrived today morning to class and booted my laptop and then started Microsoft Outlook. There was this innocuous little mail sitting in my inbox. As I read it, the first thing that stuck me was that “Sometimes Education ruins you!” and that’s how I came up with this title for the post. Now what was that mail about?
It was about the famous Dabbawalas of Mumbai. I will just attach the para from the mail:
This is One of the best case of 6 sigma. They have achieved 6 sigma but 6 sigma practitioner says that this cannot be included as a 6 sigma case study because they have not used any of the stated tool. But I say that tools are just a mean to achieve the target, which they have. We all can learn some fabulous thing from these guys.
I have put the sentence that affected me the most in bold. I cannot believe that these so called “6 sigma practitioners” do not want to include this mammoth achievement as an example of 6 sigma, just because they don’t want follow the tools. I do not understand whether, the means are more important than the end result. These guys are not even using technology. As I thought about it further, I think there is a very commercial interest in this. Imagine, if they include this as an example of 6 sigma and that these dabbawalas have not used technology, won’t their business be affected. These guys cannot achieve 6 sigma without using technology, technology companies make money using it, these 6 sigma practitioners are paid heavily, their jobs may be on the line.
These dabbawalas are uneducated. Yet, they have this uncanny ability to deliver their service on time. Domino’s Pizza says, “30 mins mein delivery nahi tho Pizza free”. But, imagine these dabbawalas have a 99.99% accuracy rate. We, the so called experts in business - MBA’s cannot achieve this WITHOUT the use of technology. If you look at their system, you would find it to be simple, practical, cheap and something that works. Whereas we MBA’s would complicate the thing and make it so complicated that when we revisit for a review, we ourselves cannot understand it.
So, like I said, sometimes education does ruin you. There is a saying that says,
If you ever want to be an entrepreneur never become a MBA!
I think that sums it up very well.
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